Evil Horror Red Blood Text Graphic Hoodie

At Shopkoleen LLC, we believe getting your order should be simple, reliable, and worry-free. This Shipping Policy explains how we process, ship, and deliver orders placed on shopkoleen.com (“Website”).

1. Processing Time

Orders are typically processed within 1 business day (Monday–Friday, excluding holidays).

Orders placed on weekends or holidays will be processed on the next business day.

Processing times may be slightly longer during peak seasons or promotional events, but we’ll always keep you informed.

2. Shipping Methods & Estimated Delivery

We work with trusted carriers to ensure safe and timely delivery.

Standard Shipping: 2–4 business days (contiguous U.S.)

Note: Delivery estimates are provided by carriers and may vary based on location, weather, or carrier delays outside our control.

3. Shipping Coverage

We ship to all 50 U.S. states, including Alaska and Hawaii.
Orders are shipped via UPS, FedEx, or USPS, depending on the fastest and most reliable option for your location.
Tracking is provided for every order.

4. Shipping Confirmation & Tracking

Once your order ships, you’ll receive an email with:

Carrier name

Tracking number

Link to track your package in real time

5. Risk of Loss & Title

All orders are shipped FOB shipping point (meaning risk of loss passes to you when the carrier takes possession of the package). Once marked “delivered” by the carrier, the order is considered fulfilled.

6. Lost, Stolen, or Delayed Packages

If your order appears lost or delayed:

Verify the shipping address you entered at checkout.

Check with neighbors or household members.

Contact the carrier with your tracking number.

If still unresolved, email support@shopkoleen.com
within 7 business days of the expected delivery date so we can investigate.

For stolen packages, we recommend filing a claim directly with the carrier. While we cannot guarantee replacements, we’ll do our best to help.

7. Incorrect Address Policy

If a package is returned to us due to an incorrect or incomplete address:

We will notify you and offer reshipment (additional shipping fees may apply).

Refunds may be issued minus shipping costs if you choose to cancel the order.

8. Multiple Shipments

For large or multi-item orders, we may ship items separately for faster delivery. You will receive separate tracking information for each shipment.

9. Questions About Shipping

For assistance with shipping-related questions, contact us at:
📧 support@shopkoleen.com

📍 Shopkoleen LLC
311 NE 40th St Unit B, Seattle, Washington 98105, United States

To ensure customer satisfaction when purchasing products from Shopkoleen, we are committed to providing a fair and flexible return service, creating the most convenient conditions for shopping.

In the event that you need to return an item, please follow these steps:

1. Contact our customer service department:

• If you encounter any issues with the product and need to exchange or return it, please contact our customer service department via email at support@shopkoleen.com to report the issue and request a Return Merchandise Authorization (RMA) number.

2. Send the item back:

• Once you receive the RMA number, securely package the product in its original packaging.
• Include the provided return form.
• Send your return to the following address: 311 NE 40th St Unit B, Seattle, Washington 98105, United States. We will cover the cost of the return.

3. Process the exchange or return:

• Upon confirmation of receipt, we will proceed with processing by issuing a refund or exchanging for another product (depending on your preference). Please allow up to 10 days from receipt of your item for us to complete the process. You will receive an email notification once your return has been processed.

Product Return Conditions:

Our store is committed to assisting customers with product exchanges or returns in the following cases:

• Faulty printing: In the event of issues such as blurry printing, color loss, or distortion not in line with the designed sample, …
• Spelling errors on the shirt: If there are any spelling errors on the product, we will take responsibility and assist with exchanges or returns.
• Incorrect color delivery: If the product is delivered in a different color from the placed order, customers have the right to request an exchange at no additional cost.
• Strange color stains on the shirt: If there are any issues related to unwanted color stains on the product, we will accept exchanges.
• Other errors originating from our products or services: We will review and resolve any other error cases originating from our products or store services to ensure customer satisfaction.

Refund methods: Customers can choose to receive a refund for the order or exchange for a product as per the order request.

Note:

Products at Shopkoleen are designed and manufactured according to customer specifications. Therefore, we cannot accept or support returns in the following cases:

• Incorrect print selection for the product.
• Choosing an inappropriate size for personal needs.
• Spelling errors or incorrect information provided by the customer. (for custom products)

To avoid any inconvenience, we encourage customers to carefully check product details before completing the purchase process. Ensure that all information and personal requests are entered correctly before confirming the order.

Our customer support team is always ready to assist you with any product and ordering issues. Please do not hesitate to contact us if you need any assistance.

We sincerely thank you for choosing Shopkoleen. Your satisfaction is our great honor, and we appreciate your understanding and cooperation throughout the return process.

Satisfaction Guarantee:

Our company always prioritizes customer satisfaction. In case of any issues, a clear refund policy is detailed below.

Refund Timeframe:

• Refunds will be processed within 5 business days of approval.
• If delays occur, contact our support team.

Replacement Order Confirmation:

• After refund approval, a replacement order confirmation will be sent within 5 business days.
• Please allow an additional 5 days for order fulfillment, followed by a new tracking number.

Secure Transactions:

• PayPal is used for all refund transactions for security.
• Refer to our Billing Terms and Conditions for more payment details.

Refund Eligibility:

• Your refund eligibility will be communicated via email after the returned item is inspected.
• Approved refunds will be credited to your payment method within a specified timeframe.

Delayed Refunds:

• If delays occur, check your bank account, credit card company, and bank.
• Contact Shopkoleen’s Support Team for further assistance.

Sale Items:

• Refunds are applicable only to regular-priced items.

Exchanges:

• Exchanges are allowed for defective or damaged items only.
• Contact support@shopkoleen.com and send the item to the provided address.

Gifts:

• Gifts shipped directly to recipients will receive a credit equal to the return value.
• If the gift is not marked as a gift or the giver had it sent to them, they will receive the refund.

Shipping:

• Return shipping costs are nonrefundable and the responsibility of the customer.
• If a refund is granted, the return shipping cost will be deducted.

Communication:

• Contact support@shopkoleen.com for any inquiries.

Payment and Refund Policy

At Shopkoleen, we accept all major credit cards, including Visa, Mastercard, and PayPal. Please note that full payment must be completed before we can process and ship your order.

Upon receiving your order, we will perform a standard authorization check on your payment card to ensure there are sufficient funds to complete the transaction. Your card will be charged once the authorization is approved. The funds received will serve as a deposit for the total value of the goods you are purchasing. Once your order has been dispatched and a confirmation email is sent, the amount paid will be considered full payment for the items listed in the confirmation.

As our products are personalized and hand-crafted to your specific design and requests, production will only begin after your payment has been confirmed.

To complete your payment, simply click on the “Proceed To Checkout” or “PayPal Checkout” buttons on our website. You will then be redirected to the payment-processing website, where you can pay using either your credit card or PayPal account. The payment will be processed by PayPal, and the transaction will appear on your credit card statement as PayPal.

Refunds will be issued to the original payment method, whether via PayPal or your credit/debit card.

We ensure that your credit card information is not processed through or stored on shopkoleen.com servers, and no details are shared with third parties.

If you have any questions or need assistance with exchanges, please provide your order number and contact us via:

Shopkoleen
Address: 311 NE 40th St Unit B, Seattle, Washington 98105, United States
Email: support@shopkoleen.com